Shipping policy

This Shipping Policy applies to all products purchased from Plumpedraisins.com.

1. Shipment Processing Time

All orders are processed within 1-3 business days (Monday to Friday, excluding Singapore public holidays).

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination Shipping Method Estimated Transit Time (After Processing) Price
USA Standard International 7–14 Business Days Calculated at Checkout
USA Express International 3–7 Business Days Calculated at Checkout
Singapore Local Mail 2–3 Business Days Calculated at Checkout

Note: Delivery estimates are calculated from the day the package is shipped, not the day the order is placed.

3. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours.

4. International Shipping (USA & Worldwide)

We ship to most countries worldwide. Please note that the customer is responsible for all associated fees.

Customs, Duties, and Taxes

Plumpedraisins.com is not responsible for any customs duties, taxes, tariffs, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We encourage you to check with your country’s customs office to determine what these additional costs will be prior to making your purchase.

5. Damage, Loss, and Carrier Liability Clause (The Protection Section)

Our responsibility for the safe delivery of your product ends when the package is handed over to the designated shipping carrier.

A. Lost Packages

  • If you believe your package is lost, you must contact us within [Example: 15 days] of the expected delivery date.

  • Plumpedraisins.com is not liable for packages confirmed delivered to the address entered at checkout. We rely on the tracking information provided by the carrier (e.g., USPS, FedEx) as conclusive proof of delivery.

  • If tracking indicates the package was lost in transit before final delivery, we will assist you in opening an investigation and filing a claim with the carrier. Any refund or replacement is strictly subject to the courier's investigation outcome and approval of the claim.

B. Damaged Packages

  • If you receive your order damaged, you must contact us immediately (within [Example: 48 hours] of delivery) at support@plumpedraisins.com and provide all necessary information, including:

    • Your Order Number.

    • Photographs of the damaged package exterior and shipping label.

    • Photographs of the damaged cosmetic product(s).

  • Plumpedraisins.com is not liable for any products damaged or lost during shipping. However, we will use the provided evidence to file a claim with the shipment carrier. We will work to resolve the issue once the claim is approved by the carrier.

C. Incorrect Address / Unclaimed Mail

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, or if it is unclaimed by the customer at customs/post office, the customer is responsible for the original shipping charges plus the cost of return shipping. A refund will only be issued for the product cost, minus the original and return shipping fees.