Refund policy

1. Key Policy Summary

Reason for Return Condition Required Return Window Cost Covered By
Change of Mind Unopened, unused, in original packaging with seals intact. 14 Days from delivery date. Customer
Faulty/Defective Item Product does not meet quality standards or arrived damaged/broken. 7 Days from delivery date. Plumpedraisins.com
Wrong Item Received Mismatch between order and item delivered. 7 Days from delivery date. Plumpedraisins.com

 

2. Change of Mind Returns (Our Policy)

We understand that shopping for beauty products online can be tricky. We accept returns for "Change of Mind" subject to the following strict conditions:

Eligibility for Return

  • The return request must be initiated within 14 days of the date you received your order.

  • The item(s) must be returned in their original, unopened, and unused condition.

  • The factory seal, protective cellophane, or tamper-proof seal on the packaging must be completely intact. Due to hygiene and safety regulations, we cannot accept any cosmetic or skincare item that has been opened, swatched, or used.

  • The product must be returned with all original packaging, leaflets, and free samples (if applicable).

Return Process & Fees

  1. Request: Email us at support@plumpedraisins.com with your order number and the reason for the return.

  2. Authorization: Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return address. Do not send items back without an RMA number.

  3. Shipping: The customer is responsible for all shipping costs associated with a "Change of Mind" return. We highly recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

  4. Refund: Once we receive and inspect the item to confirm the seal is intact and the product is unused, a refund for the product cost only will be issued to your original method of payment. Original shipping costs are non-refundable.

 

3. Faulty, Damaged, or Incorrect Items (Consumer Rights)

If your item arrives faulty, damaged, or you received the wrong product, Plumpedraisins.com will be responsible for resolving the issue at no cost to you.

Reporting an Issue

You must contact us within 7 days of delivery to report a damaged or incorrect item.

  1. Evidence: Please provide clear photos of the damage, defect, or the incorrect item received, as well as the packaging.

  2. Resolution: If the fault is confirmed, we will provide you with a resolution, which may include a full refund, a replacement, or a store credit, based on your preference and the nature of the fault.

  3. Return Shipping (If Applicable): If we require the faulty item to be returned, we will provide a pre-paid return shipping label, and the cost will be covered by Plumpedraisins.com.

Important Note on Opened Products

Your legal rights are protected. If you open a product and discover it is defective (e.g., pump doesn't work, product is rancid, seal was broken before shipping, or the color/product does not match the website description), you are entitled to a remedy. This is an exception to our Change of Mind policy.

4. Final Sale Items

The following items are considered Final Sale and cannot be returned or exchanged under any circumstances (unless faulty):

  • Gift cards.

  • Items marked "Final Sale" or "Clearance."

  • Free gifts or promotional items.

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